QueByM.com ("QueByM" or "website" or "we" or "our") is the shopping website of Rinaya Ventures that allows consumers to browse, select and purchase precious stones and or precious metal jewellery and accessories (“Products” or “Goods”) from the website. QueByM.com provides services to you subject to the terms and conditions included in this Terms of Use and other customer service pages to help make your shopping experience as enjoyable and problem-free as possible. Please read them carefully. By visiting or using this website or service, you acknowledge that you have read and understood, and agree to be bound by the Terms of Use. You also agree to comply with all applicable laws and regulations, including Copyright and Trademark laws. If you do not agree to these terms, please do not use the quebym.com website. If you have any questions about these Terms and Conditions, please contact QueByM on support@quebym.com
Your privacy is important to us and we will protect it. Quebym.com collects, stores, processes and uses your information in accordance with QuebyM's Privacy Policy. By using the website and/ or by providing your information, you consent to the collection and use of the information you disclose on the website by QueByM in accordance with QueByM's Privacy Policy. Please review our Privacy Policy.
This QueByM.com website is owned and operated by Rinaya Ventures Private Limited. Unless otherwise noted, all design and content included on this website, including text, graphics, logos, icons, images, artwork, products, audio and video clips and software is the property of Rinaya Ventures Private Limited (or is used under license to Rinaya Ventures Private Limited) and is protected by Indian Copyright Act, 1957 and international copyright laws.
Our website and content are intended solely for personal and non-commercial use by visitors and online shoppers. Any use of the QuebyM website or its content other than for personal and non-commercial purposes is prohibited. You agree not to reproduce, publish, transmit, distribute, modify, create derivative works from, or commercially exploit in any way the content of the website. However, you may download, electronically copy and print any of the content of the website for your personal, non-commercial use only. This is a revocable license, not a transfer of title, and is subject to the restrictions that you may not (a) modify the content or use it for any commercial purpose, or any public display, performance, sale or rental, (b) decompile, reverse engineer, or disassemble the content, or (c) remove any copyright, trademark registration, or other proprietary notices from the content. You further agree not to access or use the website in any manner that may be harmful to the operation of the website or its content. Our website users may experience difficulty in accessing the website from 0600 am to 0630 am due to website updates. We apologize for the inconvenience caused to our users.
Use of the website is available only to persons who can form legally binding contracts under Indian Contract Act, 1872 and any other applicable international law for this purpose. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 and any other applicable International law for this purpose including minors, un-discharged insolvents etc. are not eligible to use the website. If you are under 18 years old, you may use quebym.com only with the involvement of a parent or legal guardian. QueByM reserves the right to refuse service, terminate accounts, remove or edit content or cancel orders at its sole discretion. If you do not qualify, you may not use the quebym.com service or the website. Additionally, you are prohibited from selling, trading, or otherwise transferring their QuebyM.com account to another party.
If you access or use the QueByM website, you are responsible for maintaining the confidentiality of your account and for restricting access to your computer. You agree to be responsible for all activities that occur under your account or password. You agree, inter alia, to provide true, accurate, current and complete information about yourself as prompted by Website registration form or provided by you as a visitor or user of a third-party site through which you access the Website. You agree to notify QueByM immediately of any unauthorized use of your account or any other breach of security. QuebyM reserves the right to refuse service, terminate accounts or remove or edit content in its sole discretion. You hereby grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub-licensable (through multiple tiers) right to exercise the copyright, publicity, and database rights you have in your information, in any media or medium now known or developed, produced, invented or used in future, with respect to your information.
QueByM makes all reasonable efforts to display the products listed for sale on its website as accurately as possible. However, the colours we use, as well as the display and colour capabilities of your computer monitor, will affect the colours that you actually see on your screen. QueByM cannot guarantee that your monitor's display of any product colour, texture or detail will be accurate. In addition, QueByM does not warrant that product descriptions or other content are accurate, complete, reliable current or error-free. While QueByM makes every effort to ensure that our products are described and priced accurately, in the event that an item is deemed to be priced incorrectly, QueByM reserves the right to refuse sale of that item. If the pricing error is discovered after payment has been finalized, QueByM reserves the right to cancel the sale and refund the transaction in full. If a product offered by QueByM is not as described, your sole remedy is to return it in unused condition.
Website user shall be responsible for obtaining and maintaining all telephone, computer hardware and other equipment needed for access to and use of this website and all charges related thereto. QueByM shall not be liable for any damages to the website visitor's equipment resulting from the use of this website.
QueByM.com appreciates hearing from you. Blogs, community forums, chat rooms and other discussion sites may be made available to our customers and users. You acknowledge and agree, that any content you, as a user, may submit via the Online Mediums become public information and it shall be deemed to be provided on a non-confidential basis, except for resumes submitted solely for consideration for employment with QueByM which may be shared with us on a “need to know” basis. You should always use caution when submitting personal identifiable information about yourself or third parties in any online medium. QueByM is free to use or disseminate such contributed content on an unrestricted basis for any purpose, without any notice or compensation to you. QueByM is under no obligation to use the contributed content and your submissions and may remove any such content or submission at any time at its sole discretion. QueByM reserves the right to terminate your access to online mediums at any time, without notice, for any reason whatsoever. You represent and warrant that you own or otherwise have permission to submit any such materials and grant QueByM the rights described herein.
You agree not to upload, post or otherwise transmit via the online mediums any content that: (i) is misleading, harmful, threatening, abusive, harassing, defamatory, offensive, violent, obscene, pornographic, vulgar, libellous, racially, ethnically, religiously or otherwise objectionable; (ii) constitutes unauthorized disclosure of personal or confidential information; (iii) infringes any patent, trademark, trade secret, publicity right, privacy right, copyright or other intellectual property or any rights of any party; (iv) contains viruses, Trojan horses, worms, corrupted files or code, files and programs designed to impede or destroy the functionality of any computer software or hardware; spyware and malware designed for phishing and with a view to compromise the data security and integrity and obtain sensitive personal or financial information. You also agree not to use the QueByM website or online mediums to: (i) impersonate an employee or a representative of QueByM, its divisions and subsidiaries; (ii) misrepresent your identity or affiliation with a person or entity; (iii) send bulk mail, spam, “chain letters” and other unsolicited and unauthorized communication; (iv) attempt to gain unauthorized access to any portion or feature of QueByM.com or any other system or networks connected to QueByM.com or any other services offered through QueByM.com, and/or other accounts not belonging to you, or violate security of any portion of QuebyM.com, by hacking, password mining or any other means; (v) obtain or attempt to obtain any information, materials or documents not purposely made available through QueByM.com or online mediums through any means; (vi) attempt to interfere with the proper working of QueByM.com or any transaction being conducted on QueByM.com or to restrict or inhibit any other user from accessing or using QueByM.com, by means of hacking or defacing any portion of QueByM.com; (vii) violate any applicable local, state, national or international law, including without limitation regulations under Indian Court of Law.
This disclaimer of liability applies to any damages or injury caused by any failure or performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, the act of God, communication line failure, theft or destruction or unauthorized access to, alteration of, or use of record, whether for breach of contract, tortuous behaviour, negligence, or under any other cause of action. You also specifically acknowledge that QueByM is not liable for your defamatory, offensive, infringing or illegal materials or conduct or that of third parties. We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time. The law of certain countries may not allow limitations on warranties or damages as described above. If such law applies to you, some or all of the above disclaimers, exclusions or warranties may not apply to you and you may have additional rights. However, in no event shall QueByM aggregate liability to you for all claims, damages, losses, and causes of action exceed the amount paid to QueByM by you for accessing the quebym.com website.
You agree to defend, indemnify, and hold harmless QueByM and its officers, directors, shareholders, affiliates, employees and agents from and against any claims, actions, or demands, including without limitation reasonable legal and accounting fees, arising from your use of QueByM website or your breach of these Terms of Use or your violation of any law or the rights of a third party including but not limited to breach of any warranties, representations or undertakings or in relation to the non-fulfilment of any of your obligations under this Agreement or arising out of violation of any applicable laws, regulations including but not limited to Intellectual Property Rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights. This clause shall survive the expiry or termination of this Terms of Use.
The offer contained in the electronic communication ("eCoupons") is made by Rinaya Ventures Pvt. Ltd. and is open to targeted http://www.quebym.com registered users ("Users"). These terms and conditions are in addition to the existing QueByM Terms of Use. eCoupons are also not offered to, and shall not be used by, such Users who under any statutory obligations are prohibited to use eCoupons. eCoupon is the property of Rinaya Ventures has the right to cancel the eCoupons at will and at any time (including during the validity period of the eCoupon) without giving any prior intimation to the User. eCoupon is a privilege from Rinaya Ventures and not a right or claim against Rinaya Ventures. eCoupons can also be cancelled in case the user is in violation of QueByM's Terms of Use. User using the eCoupons in any manner shall be deemed to have read, understood and accepted these terms and conditions. The value and the mode of using the eCoupon are mentioned in the electronic communication. The validity of eCoupon is subject to the condition that the User remains a registered user and is neither suspended nor in violation of QueByM Terms of Use. eCoupons can be redeemed only on purchases made through Quebym.com on those listings which provide an option of eCoupon payments. eCoupons shall be invalidated in case of rejection of payment by Rinaya Ventures due to risk containment measures. eCoupons cannot be used to buy any item which is illegal or prohibited by Terms of Use. eCoupon carries no cash value and cannot be transferred, negotiated or sold and cannot be redeemed against cash. eCoupons cannot be combined with any other coupons or any other offer or gift vouchers/cards or discounts or promotions. One eCoupon can be used only for one purchase irrespective of the value of such purchase and the unutilized or underutilized value of the eCoupons shall be forfeited and the User cannot claim any benefit or a substitute eCoupon in lieu of the same. The purchase value of the item in excess of the value of the eCoupon shall be paid by the User along with using the eCoupon.
This user agreement and all the rules and policies contained herein and any of your usage of the website and your dealings at QueByM.com shall be governed and construed in accordance with the Law of India. By visiting quebym.com, you agree that the Law of India, without regard to principles of conflict of laws, shall govern these Terms of Use and any dispute that may arise between you and QueByM.com. If any court of competent jurisdiction determines that any provision, or any portion thereof, contained in these Terms of Use is unenforceable in any respect, such provision shall be deemed limited to the extent that such court deems it enforceable, and as so limited shall remain in full force and effect. If such court shall deem any such provision, or portion thereof, wholly unenforceable, the remaining provisions of these Terms of Use shall nevertheless remain in full force and effect. These Terms of Use, together with the Privacy Policy, constitute the entire agreement between you and Rinaya Ventures Private Limited relating to your access to and use of QueByM.com.
Any dispute arising with respect to this Agreement shall be resolved by negotiation between the parties or, if necessary, by resort to an appropriate court located in Mumbai, India.
QueByM reserves the right, in its sole discretion, to change, modify, add, or remove portions of these Terms of Use at any time. Please check this page periodically for changes. You agree that each time you visit the website, your visit to and use of such website will be subject to and bound by the then-current version of these Terms of Use. QueByM website is operated by Rinaya Ventures Private Limited from its offices in India. Rinaya Ventures makes no representations that the contents of any of its website(s) are appropriate or available for use in other locations. Visitors who choose to access quebym.com from other locations do so on their own initiative and are responsible for compliance with applicable local law. Once again, we thank you for your interest in QueByM. We hope that your experience at Quebym.com is enjoyable. This document is an electronic record under Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes under applicable Indian laws. This electronic record is generated by a computer system and does not require any physical or digital signatures. This document is published and shall be construed in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and user agreement for access or usage of QueByM website.
Any user who wishes to purchase an item from the website can either: Add the selected jewellery directly to the shopping cart with customizable options available on the product page; or Customize jewellery by filling details of customization available under the trending tab; or The user will receive the form for ordering via email based on their convenience. In the event of a user wishing to make a purchase and doesn’t have an account on QuebyM.com, he/she will have to register onto the website after adding the item(s) to the shopping cart. The users shall also provide any other mandatory information required under law like Permanent Account Number (PAN) and/or GST number at the time of purchase. Orders are normally considered complete only after the payment has been received by QueByM.com unless the order is on complete Cash on Delivery (COD) To confirm the orders, our jewellery consultants at QueByM.com may call up the users who have placed orders through the website at any given time.
In the event the bank rejects to honour any payment transaction made by a user towards an order, QueByM.com shall have the right to refuse to ship the order to the user without any liability whatsoever. In the event the payment gateway selected by the user has flagged the transaction as fraudulent due to any reason, QueByM.com shall have the right to refuse to ship the order to the user without any liability whatsoever. In such a case, the user may receive a call from our Customer Service Team for relevant documents required to confirm the transaction, and if the fraudulent flag is not removed by the payment gateway, QueByM.com may not be able to fulfil the order. The paid amount will be refunded via the same payment mode.
QueByM.com does not own any of the diamonds listed on the website and other products listed are made to order in-house or manufactured by a third party. In such cases, QueByM.com only orders the products listed on the website from third-party traders and merchants after the confirmation of the order by the user and delivers the same to the user. In such a scenario, there is a possibility that the item ordered by the user might have certain constraints in fulfilment and the same will be updated to the user. In the event the diamond(s) get(s) traded in the market before making the payment / sealing the order, QueByM.com will call the user and suggest an alternative diamond. In case the user chooses a new diamond, QueByM.com shall confirm the new order. If the cost of the new selection is more expensive than the previous one, the user shall have to pay the differential amount. If the cost of the new selection is less expensive than the previous one, QueByM.com shall refund the excess amount to the user in the manner specified below in this Terms of Use. Diamond prices vary from one category of diamonds to another and seller to seller where numerous factors like reputation of the sellers, brand value, design of the jewellery etc. have an impact on the price of the diamond. The demand and supply of diamonds in the market can also affect the price of diamonds. The prices stated on the website may be substantially higher or lower than the actual prices in the retail markets accordingly. All pricing information available on the website must be used as a general guideline for diamond and gemstone prices. While this website is designed to provide the most accurate pricing information, the information about the diamonds does not provide an appraisal or guarantee of value, nor does it give suggestions or recommendations of any sort for buying or selling diamonds. All grading and pricing are subjective methods of analysis and no guarantee is made or liability assumed as to the accuracy or validity of the information provided by the service or the expertise of those providing information via the service. Infrequently, data may be inaccurately displayed on the website due to system errors. QueByM.com reserves the right to correct any and all errors when they do occur and the company does not honour inaccurate or erroneous prices. The prices on the website are also subject to change without notice. For any order, the price is the prevailing price on the day the order is confirmed. The prices of the products listed on the website are fixed and not negotiable. For any queries, please do not hesitate to contact us. Our pricing is calculated using current precious metal and gem prices to give you the best possible value. These prices do change from time to time, owing to the fluctuations in prices of precious metal and gem prices, so our prices change as well. Prices on QueByM.com are subject to change without notice. Please expect to be charged the price for the QueByM merchandise you buy as it is listed on the day of purchase.
The product weight mentioned on the website for jewellery and amounts may vary upon manufacture of the product. In case, the customer receives a product of lesser product weight than the value paid for, the company will refund such differential amount to the customer. Similarly, in case the product is of a higher weight than the value paid for, an additional cost will be applicable for the same to the buyer. The difference in weight will be disclosed only after the final product is ready.
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